This new program focuses on healthcare providers' and patients' perceived value of currently available patient education materials and their effect on compliance, adherence and persistence.

The study also provides analysis of customer satisfaction levels from physicians, physician assistants, nurse practitioners, nurses and patients.

The report examines the following types of patient education materials, and records how each is rated by healthcare professionals:

• Web-based materials
• Pamphlets
• Adherence programs
• General disease state Web sites
• Product-based support Web sites

A companion study is also available that benchmarks the CAP strategies of leading pharmaceutical companies in the United States.